IE 8 crashs on Facebook website. Problem Event BEX

Discussion:

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1337_Psycho

2009-05-12 09:26:10 UTC

Vista Home Premium SP2

Everytime I open www.facebook.com, I instantly get error message

"Internet explorer has stopped working"
Windows can check online for a solution to problem

Check online for solution to problem
Close the program

View problem details
Problem signature:
Problem Event Name: BEX
Application Name: iexplore.exe
Application Version: 8.0.6001.18702
Application Timestamp: 49b3ad2e
Fault Module Name: dapie.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 45f065be
Exception Offset: 2c0e7132
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

Don Varnau

2009-05-12 21:15:12 UTC

Permalink

Hi,

Post by 1337_Psycho
View problem details
Fault Module Name: dapie.dll_unloaded

The DLL dapie.dll is associated with Download Accelerator Plus. Try
disabling the browser add-on for DAP from IE> Tools> Manage add-ons. If
unsuccessful with that, you may have to uninstall Download Accelerator Plus.
You might also check to see if there's an updated version of DAP which is
compatible with IE8.

Hope this helps,
Don
[MS MVP- IE]

Post by 1337_Psycho
Vista Home Premium SP2
Everytime I open www.facebook.com, I instantly get error message
"Internet explorer has stopped working"
Windows can check online for a solution to problem
Check online for solution to problem
Close the program
View problem details
Problem Event Name: BEX
Application Name: iexplore.exe
Application Version: 8.0.6001.18702
Application Timestamp: 49b3ad2e
Fault Module Name: dapie.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 45f065be
Exception Offset: 2c0e7132
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

1337_Psycho

2009-05-13 15:02:08 UTC

Permalink

Problem fixed! Thanks a lot!!!

Post by Don Varnau
Hi,

Post by 1337_Psycho
View problem details
Fault Module Name: dapie.dll_unloaded

Don Varnau

2009-05-13 22:02:09 UTC

Permalink

You're welcome. Thanks for the update.

Don
[MS MVP- IE]

Post by 1337_Psycho
Problem fixed! Thanks a lot!!!

Post by Don Varnau
Hi,

Post by 1337_Psycho
View problem details
Fault Module Name: dapie.dll_unloaded

veryprettywoman

2009-12-15 19:55:02 UTC

Permalink

I don't find the add on DAP in either the tools/add on's, or the programs
listing (using win 7) any other suggestions

Post by Don Varnau
Hi,

Post by 1337_Psycho
View problem details
Fault Module Name: dapie.dll_unloaded

rob^_^

2009-12-15 22:22:36 UTC

Permalink

Hi,

The free version is installed as

Name: SpeedBit Video Downloader
Publisher: Speed-Bit LTD
Type: Toolbar
Version: 4.1.0.63
File date:
Date last accessed: Today, December 16, 2009, 1 minute ago
Class ID: {0329E7D6-6F54-462D-93F6-F5C3118BADF2}
Use count: 4
Block count: 0
File: tbcore3.dll
Folder: C:\Program Files\SpeedBit Video Downloader\Toolbar

You will find it listed in your Addons Manager as "SpeedBit Video
Downloader". Depending upon your setup options you may also have some
unwanted software installed along with it.

You should be able to find 2 items in your Programs and Features list

Download Accelerator Plus (DAP) by Speedbit Ltd
and
Speedbit Video Downloader by Speedbit ltd.

You should uninstall both or check back with speedback.com for the latest
version which they claim is compatible with Win7.
(Note you can click on the column headers and sort your list by Publisher to
select all installs by that publisher or (best) sort by install date so that
you can uninstall all of the other programs that came 'packaged' with the
freeware version.

The free version contains some unwanted "Extras".

The DAP component is not an IE Addon and does not appear in the manager. It
is a class of program called a shell Hook. This sort of 'download manager'
is not standard and effects not only IE but any application that connects to
the internet. Although not a direct threat, it can be exploited by other
programs to download malicious software (exploit).

Regards.

Post by veryprettywoman
I don't find the add on DAP in either the tools/add on's, or the programs
listing (using win 7) any other suggestions

Post by Don Varnau
Hi,

Post by 1337_Psycho
View problem details
Fault Module Name: dapie.dll_unloaded

PA Bear [MS MVP]

2009-12-15 23:01:22 UTC

Permalink

Then maybe you should begin your own thread about /your/ problem?

Post by veryprettywoman
I don't find the add on DAP in either the tools/add on's, or the programs
listing (using win 7) any other suggestions

Post by Don Varnau
Hi,

Post by 1337_Psycho
View problem details
Fault Module Name: dapie.dll_unloaded

The DLL dapie.dll is associated with Download Accelerator Plus. Try
disabling the browser add-on for DAP from IE> Tools> Manage add-ons. If
unsuccessful with that, you may have to uninstall Download Accelerator
Plus. You might also check to see if there's an updated version of DAP
which is compatible with IE8.
Hope this helps,
Don
[MS MVP- IE]

Don Varnau

2009-12-15 22:25:23 UTC

Permalink

Hi,

Which version of Windows? (Including SP level- Windows 7, Vista SP1, XP SP2
,etc.
Right-click Computer/My Computer> Properties to obtain this information)

Which version of Internet Explorer? (From IE> Help> About)

Is internet Explorer crashing on Facebook?
Does your error message contain this line
"Fault Module Name: dapie.dll_unloaded" If not
what is the error message?

Don
[MS MVP- IE]

Post by veryprettywoman
I don't find the add on DAP in either the tools/add on's, or the programs
listing (using win 7) any other suggestions

Post by Don Varnau
Hi,

Post by 1337_Psycho
View problem details
Fault Module Name: dapie.dll_unloaded