Discussion:
IE8 automatic update on Vista Home Premium
(too old to reply)
ChasSmash
2009-05-12 22:43:01 UTC
Permalink
After the auto download of IE8 I could no longer open any attachments through
Windows Mail. I went through email support and got 2 potential fixes to try
of which neither worked. I tried a few other tricks under the OPTIONS in
Windows Mail and those worked temporarily. After reading several blogs on the
subject "COMMAND FAILED TO EXECUTE", which is the error I got while trying to
open attachments, I removed the update and went back to IE7. Everything works
as normal but my Windows update wants to load IE8 again stating it is an
important security update. Has this problem been addressed? The tech I was
emailing didn't seem to acknowledge it and advised me to contact IE8 support.
Is there a fix for this?
PA Bear [MS MVP]
2009-05-13 00:50:35 UTC
Permalink
[Crossposted to IE General newsgroup]
Post by ChasSmash
After the auto download of IE8 I could no longer open any attachments
through Windows Mail.
What anti-virus application or security suite is installed, is your
subscription current, and is it supported in IE8? What anti-spyware
applications (other than Defender)? What third-party firewall (if any)?
Were any of these applications running in the background when you installed
IE8? (See recommendations below.)

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?
Post by ChasSmash
Everything works as normal but my Windows update wants to load IE8
again stating it is an important security update.
See
http://blogs.msdn.com/ie/archive/2009/05/01/ie8-installation-the-user-is-in-control.aspx.
IE8 will not install without your approval. You can "hide" IE8 by running
Windows Update manually and unchecking it.

No-charge support for Internet Explorer 8 installation, set-up and usage
(only) is available via the phone based on your locale through 31 December
2009. Customers must be running Windows XP or Windows Vista in a non-domain
environment.
=> US & CA Residents: 1-866-234-6020
=> Other locales: https://support.microsoft.com/oas/default.aspx?&prid=13043

My personal recommendations include:

=> Install IE8 manually, not via Windows Update/Automatic Updates!!

=> Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live)
and third-party Windows Themes before installing IE8.

=> Close all open applications (i.e., anything with a taskbar icon) before
installing or uninstalling IE8.

=> I would strongly recommend disabling your anti-virus application and any
anti-spyware application's "system protections" (other than Defender's)
before installing (or uninstalling) an IE upgrade. If you're running a
third-party firewall, I would recommend disabling it and then enabling the
Windows Firewall before installing (or uninstalling) an IE upgrade.

=> Create a Restore Point manually before installing IE8.

=> Reboot twice after installing or uninstalling IE8.

=> For best chance of success with IE8, make certain that your anti-virus
application, any anti-spyware applications (other than Defender), and your
third-party firewall (if any) are supported in IE8 Final before you decide
install it.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
Post by ChasSmash
After the auto download of IE8 I could no longer open any attachments
through Windows Mail. I went through email support and got 2 potential
fixes to try of which neither worked. I tried a few other tricks under the
OPTIONS in Windows Mail and those worked temporarily. After reading
several
blogs on the subject "COMMAND FAILED TO EXECUTE", which is the error I got
while trying to open attachments, I removed the update and went back to
IE7. Everything works as normal but my Windows update wants to load IE8
again stating it is an important security update. Has this problem been
addressed? The tech I was emailing didn't seem to acknowledge it and
advised me to contact IE8 support. Is there a fix for this?
ChasSmash
2009-05-13 01:20:01 UTC
Permalink
Thanks for the response.

I am using Windows Live One Care. Subscription is good for another 6 months.

No third party firewall unless you count what is running from One Care. It
looks and reacts the same as the firewall from Vista. Should it be treated
like any other 3rd party firewall?

Norton or McAfee have not been on this machine since I loaded Vista onto it.
I formatted the disk then installed Vista.

I do not use toolbars at all.

So, if I download IE8 from the website, close IE7 and the start the
installation, this may solve the problem with email attachments?
Post by PA Bear [MS MVP]
[Crossposted to IE General newsgroup]
Post by ChasSmash
After the auto download of IE8 I could no longer open any attachments
through Windows Mail.
What anti-virus application or security suite is installed, is your
subscription current, and is it supported in IE8? What anti-spyware
applications (other than Defender)? What third-party firewall (if any)?
Were any of these applications running in the background when you installed
IE8? (See recommendations below.)
Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?
Post by ChasSmash
Everything works as normal but my Windows update wants to load IE8
again stating it is an important security update.
See
http://blogs.msdn.com/ie/archive/2009/05/01/ie8-installation-the-user-is-in-control.aspx.
IE8 will not install without your approval. You can "hide" IE8 by running
Windows Update manually and unchecking it.
No-charge support for Internet Explorer 8 installation, set-up and usage
(only) is available via the phone based on your locale through 31 December
2009. Customers must be running Windows XP or Windows Vista in a non-domain
environment.
=> US & CA Residents: 1-866-234-6020
=> Other locales: https://support.microsoft.com/oas/default.aspx?&prid=13043
=> Install IE8 manually, not via Windows Update/Automatic Updates!!
=> Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live)
and third-party Windows Themes before installing IE8.
=> Close all open applications (i.e., anything with a taskbar icon) before
installing or uninstalling IE8.
=> I would strongly recommend disabling your anti-virus application and any
anti-spyware application's "system protections" (other than Defender's)
before installing (or uninstalling) an IE upgrade. If you're running a
third-party firewall, I would recommend disabling it and then enabling the
Windows Firewall before installing (or uninstalling) an IE upgrade.
=> Create a Restore Point manually before installing IE8.
=> Reboot twice after installing or uninstalling IE8.
=> For best chance of success with IE8, make certain that your anti-virus
application, any anti-spyware applications (other than Defender), and your
third-party firewall (if any) are supported in IE8 Final before you decide
install it.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
Post by ChasSmash
After the auto download of IE8 I could no longer open any attachments
through Windows Mail. I went through email support and got 2 potential
fixes to try of which neither worked. I tried a few other tricks under the
OPTIONS in Windows Mail and those worked temporarily. After reading
several
blogs on the subject "COMMAND FAILED TO EXECUTE", which is the error I got
while trying to open attachments, I removed the update and went back to
IE7. Everything works as normal but my Windows update wants to load IE8
again stating it is an important security update. Has this problem been
addressed? The tech I was emailing didn't seem to acknowledge it and
advised me to contact IE8 support. Is there a fix for this?
PA Bear [MS MVP]
2009-05-13 01:40:17 UTC
Permalink
I would recommend disabling OneCare's anti-virus and firewall components and
then enabling the Windows Firewall prior to installing (and uninstalling,
should the need arise) IE8.

If you're going to save the installer download to install IE8 manually, you
could reboot into Safe Mode with Networking before doing so. After the
install completes, reboot *two* times, make sure both OneCare components are
now enabled and the Windows Firewall is disabled, then run Windows Update
manually to make sure you're fully patched.
Post by ChasSmash
Thanks for the response.
I am using Windows Live One Care. Subscription is good for another 6 months.
No third party firewall unless you count what is running from One Care. It
looks and reacts the same as the firewall from Vista. Should it be treated
like any other 3rd party firewall?
Norton or McAfee have not been on this machine since I loaded Vista onto it.
I formatted the disk then installed Vista.
I do not use toolbars at all.
So, if I download IE8 from the website, close IE7 and the start the
installation, this may solve the problem with email attachments?
Post by PA Bear [MS MVP]
[Crossposted to IE General newsgroup]
Post by ChasSmash
After the auto download of IE8 I could no longer open any attachments
through Windows Mail.
What anti-virus application or security suite is installed, is your
subscription current, and is it supported in IE8? What anti-spyware
applications (other than Defender)? What third-party firewall (if any)?
Were any of these applications running in the background when you installed
IE8? (See recommendations below.)
Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?
Post by ChasSmash
Everything works as normal but my Windows update wants to load IE8
again stating it is an important security update.
See
http://blogs.msdn.com/ie/archive/2009/05/01/ie8-installation-the-user-is-in-control.aspx.
IE8 will not install without your approval. You can "hide" IE8 by running
Windows Update manually and unchecking it.
No-charge support for Internet Explorer 8 installation, set-up and usage
(only) is available via the phone based on your locale through 31 December
2009. Customers must be running Windows XP or Windows Vista in a non-domain
environment.
=> US & CA Residents: 1-866-234-6020
https://support.microsoft.com/oas/default.aspx?&prid=13043
=> Install IE8 manually, not via Windows Update/Automatic Updates!!
=> Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live)
and third-party Windows Themes before installing IE8.
=> Close all open applications (i.e., anything with a taskbar icon) before
installing or uninstalling IE8.
=> I would strongly recommend disabling your anti-virus application and any
anti-spyware application's "system protections" (other than Defender's)
before installing (or uninstalling) an IE upgrade. If you're running a
third-party firewall, I would recommend disabling it and then enabling the
Windows Firewall before installing (or uninstalling) an IE upgrade.
=> Create a Restore Point manually before installing IE8.
=> Reboot twice after installing or uninstalling IE8.
=> For best chance of success with IE8, make certain that your anti-virus
application, any anti-spyware applications (other than Defender), and your
third-party firewall (if any) are supported in IE8 Final before you decide
install it.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
Post by ChasSmash
After the auto download of IE8 I could no longer open any attachments
through Windows Mail. I went through email support and got 2 potential
fixes to try of which neither worked. I tried a few other tricks under the
OPTIONS in Windows Mail and those worked temporarily. After reading
several
blogs on the subject "COMMAND FAILED TO EXECUTE", which is the error I got
while trying to open attachments, I removed the update and went back to
IE7. Everything works as normal but my Windows update wants to load IE8
again stating it is an important security update. Has this problem been
addressed? The tech I was emailing didn't seem to acknowledge it and
advised me to contact IE8 support. Is there a fix for this?
ChasSmash
2009-05-13 20:44:09 UTC
Permalink
I did as you suggested and tried to load the update in SAFE MODE W/
NETWORKING ON. and it stopped when it got to the IE8 part and suggested I
reboot to remove any updates it did perform. After that I loaded it from a
normal boot and now my attachments to my e-mails work, but the other 2 users
on this system don't.
I followed your instructions on turning off One Cares virus protection and
Firewall and turned on Vistas Firewall in both scenarios.

As to what Rainald has said about opening attachments, it includes all file
types, pdf, jpg, tif, and any Office file.

Thanks for the advice, any other solutions would be welcome.
Post by PA Bear [MS MVP]
I would recommend disabling OneCare's anti-virus and firewall components and
then enabling the Windows Firewall prior to installing (and uninstalling,
should the need arise) IE8.
If you're going to save the installer download to install IE8 manually, you
could reboot into Safe Mode with Networking before doing so. After the
install completes, reboot *two* times, make sure both OneCare components are
now enabled and the Windows Firewall is disabled, then run Windows Update
manually to make sure you're fully patched.
Post by ChasSmash
Thanks for the response.
I am using Windows Live One Care. Subscription is good for another 6 months.
No third party firewall unless you count what is running from One Care. It
looks and reacts the same as the firewall from Vista. Should it be treated
like any other 3rd party firewall?
Norton or McAfee have not been on this machine since I loaded Vista onto it.
I formatted the disk then installed Vista.
I do not use toolbars at all.
So, if I download IE8 from the website, close IE7 and the start the
installation, this may solve the problem with email attachments?
Post by PA Bear [MS MVP]
[Crossposted to IE General newsgroup]
Post by ChasSmash
After the auto download of IE8 I could no longer open any attachments
through Windows Mail.
What anti-virus application or security suite is installed, is your
subscription current, and is it supported in IE8? What anti-spyware
applications (other than Defender)? What third-party firewall (if any)?
Were any of these applications running in the background when you installed
IE8? (See recommendations below.)
Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?
Post by ChasSmash
Everything works as normal but my Windows update wants to load IE8
again stating it is an important security update.
See
http://blogs.msdn.com/ie/archive/2009/05/01/ie8-installation-the-user-is-in-control.aspx.
IE8 will not install without your approval. You can "hide" IE8 by running
Windows Update manually and unchecking it.
No-charge support for Internet Explorer 8 installation, set-up and usage
(only) is available via the phone based on your locale through 31 December
2009. Customers must be running Windows XP or Windows Vista in a non-domain
environment.
=> US & CA Residents: 1-866-234-6020
https://support.microsoft.com/oas/default.aspx?&prid=13043
=> Install IE8 manually, not via Windows Update/Automatic Updates!!
=> Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live)
and third-party Windows Themes before installing IE8.
=> Close all open applications (i.e., anything with a taskbar icon) before
installing or uninstalling IE8.
=> I would strongly recommend disabling your anti-virus application and any
anti-spyware application's "system protections" (other than Defender's)
before installing (or uninstalling) an IE upgrade. If you're running a
third-party firewall, I would recommend disabling it and then enabling the
Windows Firewall before installing (or uninstalling) an IE upgrade.
=> Create a Restore Point manually before installing IE8.
=> Reboot twice after installing or uninstalling IE8.
=> For best chance of success with IE8, make certain that your anti-virus
application, any anti-spyware applications (other than Defender), and your
third-party firewall (if any) are supported in IE8 Final before you decide
install it.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
Post by ChasSmash
After the auto download of IE8 I could no longer open any attachments
through Windows Mail. I went through email support and got 2 potential
fixes to try of which neither worked. I tried a few other tricks under the
OPTIONS in Windows Mail and those worked temporarily. After reading
several
blogs on the subject "COMMAND FAILED TO EXECUTE", which is the error I got
while trying to open attachments, I removed the update and went back to
IE7. Everything works as normal but my Windows update wants to load IE8
again stating it is an important security update. Has this problem been
addressed? The tech I was emailing didn't seem to acknowledge it and
advised me to contact IE8 support. Is there a fix for this?
PA Bear [MS MVP]
2009-05-13 23:39:37 UTC
Permalink
The reboot prompt is expected and part of the installation process.

Since the previous attachments issue is not seen in your User Account now,
it's possible that OneCare's "system protections" disallowed changes in the
other User Accounts. First see if the behavior persists in a brand-new User
Account: If it does not, migrate the other accounts to new ones; If it does,
you'd best take this up with OneCare Support.

Windows Live OneCare Peer-to-Peer Support Forums
http://social.microsoft.com/Forums/en-US/category/windowsliveonecare/

How to reach official OneCare Support (FAQ)
http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

Best of luck.
Post by ChasSmash
I did as you suggested and tried to load the update in SAFE MODE W/
NETWORKING ON. and it stopped when it got to the IE8 part and suggested I
reboot to remove any updates it did perform. After that I loaded it from a
normal boot and now my attachments to my e-mails work, but the other 2 users
on this system don't.
I followed your instructions on turning off One Cares virus protection and
Firewall and turned on Vistas Firewall in both scenarios.
As to what Rainald has said about opening attachments, it includes all file
types, pdf, jpg, tif, and any Office file.
Thanks for the advice, any other solutions would be welcome.
Post by PA Bear [MS MVP]
I would recommend disabling OneCare's anti-virus and firewall components
and then enabling the Windows Firewall prior to installing (and
uninstalling, should the need arise) IE8.
If you're going to save the installer download to install IE8 manually, you
could reboot into Safe Mode with Networking before doing so. After the
install completes, reboot *two* times, make sure both OneCare components
are now enabled and the Windows Firewall is disabled, then run Windows
Update manually to make sure you're fully patched.
Post by ChasSmash
Thanks for the response.
I am using Windows Live One Care. Subscription is good for another 6 months.
No third party firewall unless you count what is running from One Care. It
looks and reacts the same as the firewall from Vista. Should it be treated
like any other 3rd party firewall?
Norton or McAfee have not been on this machine since I loaded Vista onto it.
I formatted the disk then installed Vista.
I do not use toolbars at all.
So, if I download IE8 from the website, close IE7 and the start the
installation, this may solve the problem with email attachments?
Post by PA Bear [MS MVP]
[Crossposted to IE General newsgroup]
Post by ChasSmash
After the auto download of IE8 I could no longer open any attachments
through Windows Mail.
What anti-virus application or security suite is installed, is your
subscription current, and is it supported in IE8? What anti-spyware
applications (other than Defender)? What third-party firewall (if any)?
Were any of these applications running in the background when you installed
IE8? (See recommendations below.)
Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?
Post by ChasSmash
Everything works as normal but my Windows update wants to load IE8
again stating it is an important security update.
See
http://blogs.msdn.com/ie/archive/2009/05/01/ie8-installation-the-user-is-in-control.aspx.
IE8 will not install without your approval. You can "hide" IE8 by running
Windows Update manually and unchecking it.
No-charge support for Internet Explorer 8 installation, set-up and usage
(only) is available via the phone based on your locale through 31 December
2009. Customers must be running Windows XP or Windows Vista in a non-domain
environment.
=> US & CA Residents: 1-866-234-6020
https://support.microsoft.com/oas/default.aspx?&prid=13043
=> Install IE8 manually, not via Windows Update/Automatic Updates!!
=> Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live)
and third-party Windows Themes before installing IE8.
=> Close all open applications (i.e., anything with a taskbar icon) before
installing or uninstalling IE8.
=> I would strongly recommend disabling your anti-virus application and any
anti-spyware application's "system protections" (other than Defender's)
before installing (or uninstalling) an IE upgrade. If you're running a
third-party firewall, I would recommend disabling it and then enabling the
Windows Firewall before installing (or uninstalling) an IE upgrade.
=> Create a Restore Point manually before installing IE8.
=> Reboot twice after installing or uninstalling IE8.
=> For best chance of success with IE8, make certain that your anti-virus
application, any anti-spyware applications (other than Defender), and your
third-party firewall (if any) are supported in IE8 Final before you decide
install it.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
Post by ChasSmash
After the auto download of IE8 I could no longer open any attachments
through Windows Mail. I went through email support and got 2 potential
fixes to try of which neither worked. I tried a few other tricks under the
OPTIONS in Windows Mail and those worked temporarily. After reading
several
blogs on the subject "COMMAND FAILED TO EXECUTE", which is the error I got
while trying to open attachments, I removed the update and went back to
IE7. Everything works as normal but my Windows update wants to load IE8
again stating it is an important security update. Has this problem been
addressed? The tech I was emailing didn't seem to acknowledge it and
advised me to contact IE8 support. Is there a fix for this?
Rainald Taesler
2009-05-14 16:18:52 UTC
Permalink
Post by ChasSmash
I did as you suggested and tried to load the update in SAFE MODE W/
NETWORKING ON. and it stopped when it got to the IE8 part and
suggested I reboot to remove any updates it did perform. After that I
loaded it from a normal boot and now my attachments to my e-mails
work, but the other 2 users on this system don't.
Thanks for your report on the partial success.
I hope it will persistent for you!
So far on my side the nasty bug always came crawling back after a short
while (everything in the evening, bug back next morning.

As far as the other 2 us are concerned:
Check the LNK/shortcut files use for launching Winmail.
The default specification of the path in the field "Start in:" of the
properties dialog is the main cause for the problem. Edit the field and
specify a directory where the user has full permissions, f.r.:
"%UserProfile".

This works as a workaround on all of my affected systems and leaves only
JPG and TXT as not being opened.

In addition you might try out if moving the "Temporary Internet Files"
(TIF) to a new place will help.
Use "Tools | Internet Options | Browser History | Settings" [1] for
moving the TIF.
Post by ChasSmash
As to what Rainald has said about opening attachments, it includes
all file types, pdf, jpg, tif, and any Office file.
Thanks fir the info. That's the normal state.
It may be reduced with the above workaround.

HTH
Rainald
[1] Pls excuse me should the wording not ne fully correct. My systems
speak German only :-(
Rainald Taesler
2009-05-13 10:17:56 UTC
Permalink
[crossposted to vista.mail]

Welcome to the Club! :-( :-(
IMO it's rather not an issue with protection software but just the nasty
IE8-WinMail bug which affects many systems after installing IE8. There's
tons of reports in endless threads in vista.mail.

The only remedy known so far is uninstalling IE8. You may try
re-installing IE8 under the precautions suggested by PA Bear but I
seriously doubt that the problem will not re-appear.

If you could live with the state of JPG and TXT files not being opened
from WinMail directly but need saving and then opening, whereas other
file types (especially Office files) will open fine, you might try the
following workaround:

In the properties of the LNK/shortcut in the Start Menu used for
launching WinMail per default the path for running WinMail is set to
"C:\Program Files\Windows Mail".
If this is changed to a destination with full writing permissions, all
files I tested (especially all of Office) except JPG and TXT can be
opened.

- Right-click on the shortcut fir WinMail;
- in the context menu select "Properties";
- open the tabbed page "Link";
- in the field labeled "Start in:" replace the current entry by
"%UserProfile%".
- click the OK button.

HTH
Rainald
P.S. If you stay with IE7 disable (hide) the update for IE8 in the
"Windows Updates" applet.
Post by ChasSmash
Thanks for the response.
I am using Windows Live One Care. Subscription is good for another 6 months.
No third party firewall unless you count what is running from One
Care. It looks and reacts the same as the firewall from Vista. Should
it be treated like any other 3rd party firewall?
Norton or McAfee have not been on this machine since I loaded Vista
onto it. I formatted the disk then installed Vista.
I do not use toolbars at all.
So, if I download IE8 from the website, close IE7 and the start the
installation, this may solve the problem with email attachments?
Post by PA Bear [MS MVP]
[Crossposted to IE General newsgroup]
Post by ChasSmash
After the auto download of IE8 I could no longer open any
attachments through Windows Mail.
What anti-virus application or security suite is installed, is your
subscription current, and is it supported in IE8? What anti-spyware
applications (other than Defender)? What third-party firewall (if
any)? Were any of these applications running in the background when
you installed IE8? (See recommendations below.)
Has a Norton or McAfee application ever been installed on this
machine (e.g., a free-trial version that came preinstalled when you
bought it)?
Post by ChasSmash
Everything works as normal but my Windows update wants to load IE8
again stating it is an important security update.
See
http://blogs.msdn.com/ie/archive/2009/05/01/ie8-installation-the-user-is-in-control.aspx.
Post by ChasSmash
Post by PA Bear [MS MVP]
IE8 will not install without your approval. You can "hide" IE8 by
running Windows Update manually and unchecking it.
No-charge support for Internet Explorer 8 installation, set-up and
usage (only) is available via the phone based on your locale through
31 December 2009. Customers must be running Windows XP or Windows
Vista in a non-domain environment.
=> US & CA Residents: 1-866-234-6020
https://support.microsoft.com/oas/default.aspx?&prid=13043
=> Install IE8 manually, not via Windows Update/Automatic Updates!!
=> Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows
Live) and third-party Windows Themes before installing IE8.
=> Close all open applications (i.e., anything with a taskbar icon)
before installing or uninstalling IE8.
=> I would strongly recommend disabling your anti-virus application
and any anti-spyware application's "system protections" (other than
Defender's) before installing (or uninstalling) an IE upgrade. If
you're running a third-party firewall, I would recommend disabling
it and then enabling the Windows Firewall before installing (or
uninstalling) an IE upgrade.
=> Create a Restore Point manually before installing IE8.
=> Reboot twice after installing or uninstalling IE8.
=> For best chance of success with IE8, make certain that your
anti-virus application, any anti-spyware applications (other than
Defender), and your third-party firewall (if any) are supported in
IE8 Final before you decide install it.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
Post by ChasSmash
After the auto download of IE8 I could no longer open any
attachments through Windows Mail. I went through email support and
got 2 potential fixes to try of which neither worked. I tried a few
other tricks under the OPTIONS in Windows Mail and those worked
temporarily. After reading several
blogs on the subject "COMMAND FAILED TO EXECUTE", which is the
error I got while trying to open attachments, I removed the update
and went back to IE7. Everything works as normal but my Windows
update wants to load IE8 again stating it is an important security
update. Has this problem been addressed? The tech I was emailing
didn't seem to acknowledge it and advised me to contact IE8
support. Is there a fix for this?
tshoop7
2009-11-19 10:59:01 UTC
Permalink
Maybe this will help someone here. I wonder if Microsoft has updated the
Microsoft .NET Framework for Vista further (making sure I get the one for my
version of Windows - Windows update usually installs it but sometimes if I
have that sort of problem that's what I go looking for if it's a 'failed to
execute error' and that's after of course checking my security settings first
or the software program provider. There's three important updates I keep
updated for those "Commands failed to execute" errors. Firstly is the
Microsoft .NET Framework which is the 'Command to Execute' program for all
Microsoft software. Secondly, I go to Adobe and type in "test my Macromedia
Flash Player" search engine, and it will test it and automatically tell me if
I need an update. Windows doesn't up date the Flash Player automatically, so
I keep it up to date because that keeps the functioning speed up on my
computer and faster internet browsing. I also do the same for my Shockwave
Player; these two programs are part of the bones in any computer.

When I had a problem with the email like everyone else, I went to my System
Restore and uninstalled the last update by choosing a former 'installed
Windows Update'; sometimes updates or files that are downloaded get corrupted
in the lines without you knowing it, and when I did that, and then let it do
the automatic updates, everything went through fine, and I'm using Vista Home
Premium and IE8 and it's seems to be working in Windows Mail too fine. I have
another update wanting to install, but if it causes a problem, I'll just do a
"System Restore" before this update. I'm surprised Microsoft is updating to
Internet Explorer 8, I thought IE* was still in the beta condition. Don't
like the way it was slipped in on us. I avoided it just as suggested here
till they get the bugs worked out. Those are excellent advice given here.
Well hope this has helped someone here in some way...When updating things,
always read the instructions carefully and get the right version for your
computer for any software updates or upgrades...
Tiffany
Post by Rainald Taesler
[crossposted to vista.mail]
Welcome to the Club! :-( :-(
IMO it's rather not an issue with protection software but just the nasty
IE8-WinMail bug which affects many systems after installing IE8. There's
tons of reports in endless threads in vista.mail.
The only remedy known so far is uninstalling IE8. You may try
re-installing IE8 under the precautions suggested by PA Bear but I
seriously doubt that the problem will not re-appear.
If you could live with the state of JPG and TXT files not being opened
from WinMail directly but need saving and then opening, whereas other
file types (especially Office files) will open fine, you might try the
In the properties of the LNK/shortcut in the Start Menu used for
launching WinMail per default the path for running WinMail is set to
"C:\Program Files\Windows Mail".
If this is changed to a destination with full writing permissions, all
files I tested (especially all of Office) except JPG and TXT can be
opened.
- Right-click on the shortcut fir WinMail;
- in the context menu select "Properties";
- open the tabbed page "Link";
- in the field labeled "Start in:" replace the current entry by
"%UserProfile%".
- click the OK button.
HTH
Rainald
P.S. If you stay with IE7 disable (hide) the update for IE8 in the
"Windows Updates" applet.
Post by ChasSmash
Thanks for the response.
I am using Windows Live One Care. Subscription is good for another 6 months.
No third party firewall unless you count what is running from One
Care. It looks and reacts the same as the firewall from Vista. Should
it be treated like any other 3rd party firewall?
Norton or McAfee have not been on this machine since I loaded Vista
onto it. I formatted the disk then installed Vista.
I do not use toolbars at all.
So, if I download IE8 from the website, close IE7 and the start the
installation, this may solve the problem with email attachments?
Post by PA Bear [MS MVP]
[Crossposted to IE General newsgroup]
Post by ChasSmash
After the auto download of IE8 I could no longer open any
attachments through Windows Mail.
What anti-virus application or security suite is installed, is your
subscription current, and is it supported in IE8? What anti-spyware
applications (other than Defender)? What third-party firewall (if
any)? Were any of these applications running in the background when
you installed IE8? (See recommendations below.)
Has a Norton or McAfee application ever been installed on this
machine (e.g., a free-trial version that came preinstalled when you
bought it)?
Post by ChasSmash
Everything works as normal but my Windows update wants to load IE8
again stating it is an important security update.
See
http://blogs.msdn.com/ie/archive/2009/05/01/ie8-installation-the-user-is-in-control.aspx.
Post by ChasSmash
Post by PA Bear [MS MVP]
IE8 will not install without your approval. You can "hide" IE8 by
running Windows Update manually and unchecking it.
No-charge support for Internet Explorer 8 installation, set-up and
usage (only) is available via the phone based on your locale through
31 December 2009. Customers must be running Windows XP or Windows
Vista in a non-domain environment.
=> US & CA Residents: 1-866-234-6020
https://support.microsoft.com/oas/default.aspx?&prid=13043
=> Install IE8 manually, not via Windows Update/Automatic Updates!!
=> Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows
Live) and third-party Windows Themes before installing IE8.
=> Close all open applications (i.e., anything with a taskbar icon)
before installing or uninstalling IE8.
=> I would strongly recommend disabling your anti-virus application
and any anti-spyware application's "system protections" (other than
Defender's) before installing (or uninstalling) an IE upgrade. If
you're running a third-party firewall, I would recommend disabling
it and then enabling the Windows Firewall before installing (or
uninstalling) an IE upgrade.
=> Create a Restore Point manually before installing IE8.
=> Reboot twice after installing or uninstalling IE8.
=> For best chance of success with IE8, make certain that your
anti-virus application, any anti-spyware applications (other than
Defender), and your third-party firewall (if any) are supported in
IE8 Final before you decide install it.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
Post by ChasSmash
After the auto download of IE8 I could no longer open any
attachments through Windows Mail. I went through email support and
got 2 potential fixes to try of which neither worked. I tried a few
other tricks under the OPTIONS in Windows Mail and those worked
temporarily. After reading several
blogs on the subject "COMMAND FAILED TO EXECUTE", which is the
error I got while trying to open attachments, I removed the update
and went back to IE7. Everything works as normal but my Windows
update wants to load IE8 again stating it is an important security
update. Has this problem been addressed? The tech I was emailing
didn't seem to acknowledge it and advised me to contact IE8
support. Is there a fix for this?
Sam Hobbs
2009-11-21 21:56:04 UTC
Permalink
Sure, if you use a computer to play games and for other entertainment such
as that, then those "two programs are part of the bones in" your computer
but they are more like ornaments for many other people. The Macromedia
Flash Player is often used to create obnoxious and irritating commercials
that have in the past caused me to remove it entirely in my computer. My
computer was still completely functional for me without the Macromedia
Flash Player. It is used for some stuff I want to see so I re-installed it
but sometimes I get close to uninstalling it again.
Post by tshoop7
Maybe this will help someone here. I wonder if Microsoft has updated the
Microsoft .NET Framework for Vista further (making sure I get the one for my
version of Windows - Windows update usually installs it but sometimes if I
have that sort of problem that's what I go looking for if it's a 'failed to
execute error' and that's after of course checking my security settings first
or the software program provider. There's three important updates I keep
updated for those "Commands failed to execute" errors. Firstly is the
Microsoft .NET Framework which is the 'Command to Execute' program for all
Microsoft software. Secondly, I go to Adobe and type in "test my Macromedia
Flash Player" search engine, and it will test it and automatically tell me if
I need an update. Windows doesn't up date the Flash Player automatically, so
I keep it up to date because that keeps the functioning speed up on my
computer and faster internet browsing. I also do the same for my Shockwave
Player; these two programs are part of the bones in any computer.
When I had a problem with the email like everyone else, I went to my System
Restore and uninstalled the last update by choosing a former 'installed
Windows Update'; sometimes updates or files that are downloaded get corrupted
in the lines without you knowing it, and when I did that, and then let it do
the automatic updates, everything went through fine, and I'm using Vista Home
Premium and IE8 and it's seems to be working in Windows Mail too fine. I have
another update wanting to install, but if it causes a problem, I'll just do a
"System Restore" before this update. I'm surprised Microsoft is updating to
Internet Explorer 8, I thought IE* was still in the beta condition. Don't
like the way it was slipped in on us. I avoided it just as suggested here
till they get the bugs worked out. Those are excellent advice given here.
Well hope this has helped someone here in some way...When updating things,
always read the instructions carefully and get the right version for your
computer for any software updates or upgrades...
Tiffany
Post by Rainald Taesler
[crossposted to vista.mail]
Welcome to the Club! :-( :-(
IMO it's rather not an issue with protection software but just the nasty
IE8-WinMail bug which affects many systems after installing IE8. There's
tons of reports in endless threads in vista.mail.
The only remedy known so far is uninstalling IE8. You may try
re-installing IE8 under the precautions suggested by PA Bear but I
seriously doubt that the problem will not re-appear.
If you could live with the state of JPG and TXT files not being opened
from WinMail directly but need saving and then opening, whereas other
file types (especially Office files) will open fine, you might try the
In the properties of the LNK/shortcut in the Start Menu used for
launching WinMail per default the path for running WinMail is set to
"C:\Program Files\Windows Mail".
If this is changed to a destination with full writing permissions, all
files I tested (especially all of Office) except JPG and TXT can be
opened.
- Right-click on the shortcut fir WinMail;
- in the context menu select "Properties";
- open the tabbed page "Link";
- in the field labeled "Start in:" replace the current entry by
"%UserProfile%".
- click the OK button.
HTH
Rainald
P.S. If you stay with IE7 disable (hide) the update for IE8 in the
"Windows Updates" applet.
Post by ChasSmash
Thanks for the response.
I am using Windows Live One Care. Subscription is good for another 6 months.
No third party firewall unless you count what is running from One
Care. It looks and reacts the same as the firewall from Vista. Should
it be treated like any other 3rd party firewall?
Norton or McAfee have not been on this machine since I loaded Vista
onto it. I formatted the disk then installed Vista.
I do not use toolbars at all.
So, if I download IE8 from the website, close IE7 and the start the
installation, this may solve the problem with email attachments?
Post by PA Bear [MS MVP]
[Crossposted to IE General newsgroup]
Post by ChasSmash
After the auto download of IE8 I could no longer open any
attachments through Windows Mail.
What anti-virus application or security suite is installed, is your
subscription current, and is it supported in IE8? What anti-spyware
applications (other than Defender)? What third-party firewall (if
any)? Were any of these applications running in the background when
you installed IE8? (See recommendations below.)
Has a Norton or McAfee application ever been installed on this
machine (e.g., a free-trial version that came preinstalled when you
bought it)?
Post by ChasSmash
Everything works as normal but my Windows update wants to load IE8
again stating it is an important security update.
See
http://blogs.msdn.com/ie/archive/2009/05/01/ie8-installation-the-user-is-in-control.aspx.
Post by ChasSmash
Post by PA Bear [MS MVP]
IE8 will not install without your approval. You can "hide" IE8 by
running Windows Update manually and unchecking it.
No-charge support for Internet Explorer 8 installation, set-up and
usage (only) is available via the phone based on your locale through
31 December 2009. Customers must be running Windows XP or Windows
Vista in a non-domain environment.
=> US & CA Residents: 1-866-234-6020
https://support.microsoft.com/oas/default.aspx?&prid=13043
=> Install IE8 manually, not via Windows Update/Automatic Updates!!
=> Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows
Live) and third-party Windows Themes before installing IE8.
=> Close all open applications (i.e., anything with a taskbar icon)
before installing or uninstalling IE8.
=> I would strongly recommend disabling your anti-virus application
and any anti-spyware application's "system protections" (other than
Defender's) before installing (or uninstalling) an IE upgrade. If
you're running a third-party firewall, I would recommend disabling
it and then enabling the Windows Firewall before installing (or
uninstalling) an IE upgrade.
=> Create a Restore Point manually before installing IE8.
=> Reboot twice after installing or uninstalling IE8.
=> For best chance of success with IE8, make certain that your
anti-virus application, any anti-spyware applications (other than
Defender), and your third-party firewall (if any) are supported in
IE8 Final before you decide install it.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
Post by ChasSmash
After the auto download of IE8 I could no longer open any
attachments through Windows Mail. I went through email support and
got 2 potential fixes to try of which neither worked. I tried a few
other tricks under the OPTIONS in Windows Mail and those worked
temporarily. After reading several
blogs on the subject "COMMAND FAILED TO EXECUTE", which is the
error I got while trying to open attachments, I removed the update
and went back to IE7. Everything works as normal but my Windows
update wants to load IE8 again stating it is an important security
update. Has this problem been addressed? The tech I was emailing
didn't seem to acknowledge it and advised me to contact IE8
support. Is there a fix for this?
Robert Aldwinckle
2009-11-22 15:55:39 UTC
Permalink
Post by Sam Hobbs
computer was still completely functional for me without the Macromedia
Flash Player. It is used for some stuff I want to see so I re-installed it
but sometimes I get close to uninstalling it again.
Simple enough just to use Manage Add-ons and disable/enable it
instead.


---

Dean
2009-05-13 02:57:01 UTC
Permalink
That sounds very much like there are multiple hung windows mail still running
as processes, may be visible in task manager. I have seen a suimilar error
with multiple hung outlook prcesses. I am not familiar with windows mail tho.

cheers
Dean
Post by ChasSmash
After the auto download of IE8 I could no longer open any attachments through
Windows Mail. I went through email support and got 2 potential fixes to try
of which neither worked. I tried a few other tricks under the OPTIONS in
Windows Mail and those worked temporarily. After reading several blogs on the
subject "COMMAND FAILED TO EXECUTE", which is the error I got while trying to
open attachments, I removed the update and went back to IE7. Everything works
as normal but my Windows update wants to load IE8 again stating it is an
important security update. Has this problem been addressed? The tech I was
emailing didn't seem to acknowledge it and advised me to contact IE8 support.
Is there a fix for this?
Rainald Taesler
2009-05-13 09:50:17 UTC
Permalink
[crossposted to internetexplorer.general]

I take the liberty to disagree.
AFAICS it's the "know problem" appearing after the install if IE8 in
some (many <!>) system. There are tons of reports and endless threads
on this issue in "vista.mail".
It has to do with Vista security features and the handling of the TIFs.

Not solutions so far except removing IE8.

Rainald
Post by Dean
That sounds very much like there are multiple hung windows mail still
running as processes, may be visible in task manager. I have seen a
suimilar error with multiple hung outlook prcesses. I am not familiar
with windows mail tho.
cheers
Dean
Post by ChasSmash
After the auto download of IE8 I could no longer open any
attachments through Windows Mail. I went through email support and
got 2 potential fixes to try of which neither worked. I tried a few
other tricks under the OPTIONS in Windows Mail and those worked
temporarily. After reading several blogs on the subject "COMMAND
FAILED TO EXECUTE", which is the error I got while trying to open
attachments, I removed the update and went back to IE7. Everything
works as normal but my Windows update wants to load IE8 again
stating it is an important security update. Has this problem been
addressed? The tech I was emailing didn't seem to acknowledge it and
advised me to contact IE8 support. Is there a fix for this?
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